Complaint handling and the Ombudsman for Banking Services and Investments process (Session B: In-Person)

Oct 09, 2014
02:00 pm  -  04:00 pm
OSC, 22nd Floor, Training Room, 20 Queen Street West, Toronto, Ontario M5H 3S8
Event Details

Representatives from the Ombudsman for Banking Services and Investments (OBSI) will describe the organization, the complaints handling process and other relevant information that dealers and advisers should be aware of as new members of OBSI. We will also describe the expectations of the OSC in handling client complaints and making clients aware of the use of OBSI for dispute resolution.

Who should attend:

Individuals responsible for the complaint handling process and those who will liaise with OBSI in the event of an eligible complaint.

Benefits:

  • Understand the new CSA mandated requirement to join OBSI and learn about that organization
  • Gain an awareness of expectations on client communications regarding complaints

 

Presentation materials:

 

Slides: Complaint handling and the Ombudsman for Banking Services and Investments process

Event Image
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