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Working with older and vulnerable clients

The OSC has developed resources to assist registered firms and representatives with addressing the needs of older and vulnerable investors. The free educational resources are intended for firms to adapt, brand and distribute to their representatives. They cover topics such as working respectfully with older and vulnerable clients, as well as identifying and responding to signs of financial exploitation and diminished mental capacity.

The resources for working with older and vulnerable clients (White Label Materials) deliver on a key priority from the OSC Seniors Strategy while mitigating the burden some capital market participants may encounter when developing materials independently. The resources include best practices, ready-made forms and suggestions informed by behavioural insights and recommendations from subject matter experts.

Resources for working with older and vulnerable clients (White Label Materials)

White Label Materials: User Guide

White Label Materials: User Guide

Working respectfully with older and vulnerable clients

Working respectfully with older and vulnerable clients

Identifying and responding to signs of financial exploitation

Identifying and responding to signs of financial exploitation

Identifying and responding to signs of diminished mental capacity

Identifying and responding to signs of diminished mental capacity

Placing a temporary hold in instances of financial exploitation or diminished mental capacity

Placing a temporary hold in instances of financial exploitation or diminished mental capacity

Additional resources

Older and Vulnerable Clients: Additional resources